County Department Closures

Seal_of_Contra_Costa_County,_California
Contra Costa County Departmental Closures Due to COVID-19

As the county continues to respond to the COVID-19 pandemic, many non-essential county functions from across departments have been temporarily suspended to comply with the Bay Area-wide Shelter in Place Order. Please find below a list of closures and service modifications for County Departments: 

Agriculture / Weights & Measures

Agriculture/ Weights & Measures is open for County business, but closed to the public. Phone: 925-608-6600. Visit Agriculture/Weights & Measures for latest updates.

                                                                       Airports: 

Buchanan Field and Byron Airport remain open for essential operations. Airport administration offices are open, but closed to the public. Administration offices hours will be Monday – Friday, 9 am to 4 pm.
Phone: 925 681-4200
Email: airport.team@airport.cccounty.us

Airport Operations Staff will be on duty 7 days a week from 7 am to 11 pm.
Phone: 925-681-4221.
Visit Contra Costa County Airports for latest updates.



Animal Services:

The following changes will be in effect by 12:01 am on March 17, 2020, until further notice (UFN)

Pinole Shelter is closed to the public and to impounds

Martinez Shelter by appointment only for: Lost/Found, Return to owner cases, transfer partners.

The following services are CLOSED: Adoptions, Public spay/neuter, Vaccination clinics, Mobile adoptions, Owner surrenders (unless public risk, severe behavior or urgent medical need)

Following services CONTINUE: Dispatch services (stray aggressive/sick/injured, bite quarantines, etc), Call center, Martinez front lobby for appointments (described above), Auxiliary duties (billing, bite reports, noise ordinances, etc.)

Licensing will be direct to Pet Data online only.

Visit Animal Services’ webpage for latest updates.

Assessor:

The Assessor’s office is closed from March 16 to May 4, 2020, due to the Shelter in Place Order. 

Visit Assessor’s Office for latest updates.

Clerk of the Board of Supervisors:

Starting March 17, 2020 through May 4, 2020, the Clerk of the Board will operate on a modified schedule, and will be open from 10 AM to 2 PM.

During non-public hours, please email clerkoftheboard@cob.cccounty.us and a member of our staff will contact you as soon as possible.


Child Support Services:

To protect the health of the community, Child Support Services has closed its lobby for all direct customer services, including Genetic Testing Services and the Family Law Facilitator, through May 3, 2020. Their drive-up payment window will remain open weekdays from 8:00 am to 5:00 pm.  Although our lobby is closed, they are still providing full services.  Customers can continue to use one of these options to contact them:

Text:  925-268-8429
Phone:  1-866-901-3212
Email:  childsupport@dcss.cccounty.us.
Customer Connect:  
http://www.childsup-connect.ca.gov/
Visit Child Support Services for latest updates.


Clerk-Recorder/Elections Division:

The Clerk-Recorder-Elections Department remains open to provide essential services, but access to buildings and in-person services is limited. The Department is urging customers to use online services in an effort to help reduce the rate of COVID-19 transmission. In-person services are currently limited to transactions that cannot be done online, over the phone or through the mail. For more information on the impact of specific services offered by the Clerk-Recorder’s office, please click here.

Department of Conservation and Development:

Due to the shelter in place issued by the county health officer, nonessential activities have ceased, and all department of Conservation and Development buildings are closed to the public until further notice. We are working to process applications for essential infrastructure and businesses and critical safety repairs. Please call 925-674-7200 with questions or to discuss the possibility of dropping off certain applications.. For more information about DCD’s operations during the COVID-19 Pandemic, please follow this link.


Contra Costa Health Services (CCHS):

Contra Costa County Health Services Department and its Health, Housing & Homeless Services (H3) remain operational. Visit cchealth.org/coronavirus for latest updates. For other Health Services, visit cchealth.org for service updates.

  • As food is essential Women Infants &Children is still operating. For more information or apply: cchealth.org/wic or call (800)414-4WIC https://cchealth.org/press-releases/2020/0325-WIC-Services-Available-by-Phone.php
  • Health Call Center: 1-844-729-8410 open 8 AM - 5 PM, seven days a week. Assistance available in English and Spanish.
  • The Contra Costa County Health Housing & Homeless Services department remains operational during the COVID-19 shelter in place order. The Core Teams are still in operation and seeing clients in the field while exercising social distancing. Trinity Center in Walnut Creek and Grip Care is Richmond are continuing operations. The Concord Care Center is currently closed for improvements. For frequently asked questions regarding how the department is responding to COVID-19 and providing services during the shelter in-place order, please click here

County Administration:

County Administration is open for County business, but closed to the public. The office of Reentry and Justice will be closed at this time. The office of Communications & Media and Contra Costa Television are open for County business, but closed to the public. Contact us at Email: CCTV@contracostatv.orgRisk Management Office is open for County business, but closed to the public.

District Attorney:

Due to the Contra Costa County Health Officer order all of the offices are closed to the public at this time. However, the Office continues to operate to ensure cases are heard in superior court. While the court is only open on a limited basis, certain cases require a hearing. As of now, the phone lines remain open - our main line is 925-957-2200.

Employment & Human Services:

EHSD will be putting all updates on their website regarding COVID-19. 

For updates on EHSD essential services visit here: https://ehsd.org/overview/covid-19/services-locations-contacts/

Additionally, a full list of EHSD program closures and modifications is available at this link. EHSD will continue to process CalFresh, Medi-Cal, and CalWORKs applications – to apply mybenefitsCALWIN.org or call (925) 957-5647

General Assistance Benefits are also still available call one of the EHSD offices below

IHSS applications are still being processed to apply call (925)229-8434

Children:
Contra Costa Youth Continuum of Services (800)610-9400
Child Abuse Reporting (877)881-1116
Children and Family Services Bureau is still active


The Area Agency on Aging remains operational during the shelter in place order. They are working to meet the needs of senior citizens and connect them with services during this time. For more resources for Seniors, please find guides at the following sites:

Seniors – Staying Connected
Senior Resources/Information & Assistance
Tips for Seniors & the People Who Care for Them ENG ESP
Adult Protective Services is still taking reports at (877)839-4347

The Contra Costa County Community Services Bureau, part of the Employment & Human Services Department (EHSD), has temporarily closed its childcare centers effective Tuesday, March 17, 2020 through May 3, 2020.

Workforce Development Board is available via email and phone at wdb@ehsd.cccounty.us 

Press Release (March 14, 2020): EHSD Public Lobbies Closed Due to COVID-19 EHSD’s public lobbies are closed effective Monday, May 4, 2020, until further notice. The restricted access affects the following locations:

400 Ellinwood Way, Pleasant Hill (925)602-9379

4545 Delta Fair Blvd., Antioch (925)608-5980

3105 Willow Pass Road, Bay Point

151 Sand Creek Road, Brentwood

1305 Macdonald Avenue, Richmond (510)942-3810

1535 Fred Jackson Way, Richmond

151 Linus Pauling, Hercules


Health Housing & Homeless Services:

The Contra Costa County Health Housing & Homeless Services department remains operational during the COVID-19 shelter in place order. The Core Teams are still in operation and seeing clients in the field while exercising social distancing. The Shelters are not currently taking in new clients at this time.  Handwashing stations and port a potties have been installed across the county, including the cities of Richmond, Antioch, Walnut Creek and Martinez. For more information on cleaning stations, visit here. Trinity Center in Walnut Creek and Grip Care is Richmond are continuing operations. The Concord Care Center is currently closed for improvements. For frequently asked questions regarding how the department is responding to COVID-19 and providing services during the shelter in-place order, please click here


Human Resources:

Human Resources Department is open for County business, but has limited in-person access to pre-approved appointments only with social distancing protocols. No other in-office services at this time.

New recruitments and referred lists will be limited to positions essential to emergency response requirements. Questions should be emailed to the HR Analysts assigned to each department.

Employees will continue to have access to the online Employee Self Service functions.


Library Services:

The Contra Costa County Library system is closed until further notice. Book drops will remain open, but as materials can carry viruses for several days, patrons are encouraged to keep items until the libraries reopen. The Library will automatically extend due dates on all materials. All overdue fines were eliminated in 2019 and no other negative consequences will result from late items during this closure. 

Phone: For questions about Library services or account information, contact the library via Chat Monday through Friday from 10 am to 5 pm or call (800) 984-4636.

Visit ccclib.org for latest updates.


Probation Department:

The Probation Department offices located in Martinez, Richmond and Antioch are closed to the public from March 16, 2020 through May 3, 2020. The Probation Department Field Services Division remains in operation, with limited services. Individuals on probation may still contact their assigned Deputy Probation Officer by telephone. If you are seeking general information regarding the Probation Department, please call one of the offices listed below –

  • Martinez Office: (925) 313-4000
  • Antioch Office: (925) 431-1600
  • Richmond Office: (510) 231-6500 *4/13/20 new # (510) 942-3400

The John A. Davis Juvenile Hall and Orin Allen Youth Rehabilitation Facility remain open. Visitation has been temporary suspended until further notice. For more information regarding visitation, please contact the appropriate facility below.

  • John A. Davis Juvenile Hall (925) 957-2700
  • Orin Allen Youth Rehabilitation Facility (925) 431-8000

 Visit Probation for latest updates

Public Defender:

The office of the public defender will remain open during the Shelter in Place Order and court closure. However only the main Martinez office is open. The CCPD in Richmond and Walnut Creek will be closed until further notice. Contra Costa Public Defenders understand that this abrupt court closure will cause confusion and hardship for our clients and their loved ones. For a list of Public Defender FAQs, please click here. 

Public Works:

Public Works will be limiting activities in public areas to essential business only to comply with the order and to reduce unnecessary person to person contact. This is to help protect our customers and employees. Public Works staff will be available Monday – Thursday 7am - 5pm, Friday 7am – 4pm, closed 12-1 on Fridays only.
Phone: 925-313-2000
Email: Public Works

Contra Costa County Airports administration office is closed to the public.
Visit County Airports for latest updates.
 
Visit Public Works for latest updates.

Sheriff Department:

Sheriff’s Office has temporarily canceled all professional, official, and social visits at the Martinez, West County, and Marsh Creek jails. However, attorney visits will continue with access to non-contact visit rooms only. The cancellation will be reassessed as conditions change. Additionally, the Sheriff is enforcement agency for the County Health Officer’s orders in the unincorporated areas of the county. To file a complaint, please visit here: http://www.cocosheriff.org/


Superior Court:

The Court is closed to the public until at least April 28, 2020. The Chief Justice of the California Supreme Court and the judicial council have allowed some court activities to proceed, for full details, please visit: https://www.cc-courts.org/general/docs/PressRelease-COVID19-04-01-20.pdf

Treasurer Tax-Collector:

In response to the Order of the Health Officer of the County, our office will be closed to the public until further notice. To communicate with the office, please email taxinfo@tax.cccounty.us. A representative will reply as soon as possible. Property tax payments can only be accepted by U.S. postal services, through our automated phone system at (925) 957-5280, or here online. If you need a receipt for proof of payment, a copy of your tax bill with the installment’s payment date is available in View Bill under Account Lookup. To request a penalty cancellation for CoVid-19 Impact visit: https://www.contracosta.ca.gov/199/Treasurer---Tax-Collector


Veterans Service Office:

Contra Costa County CVSO will be closed to all walk-in traffic until further notice due to the Coronavirus. However, the staff is still working and ready to serve all Veterans, but can do so only by email, phone, or mail. You can reach them by email at Veterans@vs.cccounty.us or by phone at (925) 313-1481.If Veterans are experiencing fever, cold, cough, etc. or are worried about contracting COVID-19, they should call their VA facility before visiting. They can also connect through My HealthVet and the VA Video Connect app.


Special Districts & School Districts

School districts – all school campuses in Contra Costa County will be closed through rest of the school year. However online and alternative learning will continue.

Contra Costa Community College District extends remote learning through the end of the semester. Student Services and Summer Session will be offered Remotely as well.

East Bay Regional Park District 

The COVID-19 health emergency remains a serious and evolving situation. The East Bay Regional Park District has announced some park area closures to limit overcrowding and public safety. This past weekend, the Park District saw more people in parks than on a busy holiday. For updated closure information: https://www.ebparks.org/news/displaynews.htm?NewsID=316&TargetID=3

If you go to our parks: 

  • Maintain a 6-foot distance from other people
  • No groups, gatherings, or meetups (only immediate households should be together)
  • No picnicking (Walking, hiking, and running, horseback riding, biking, fishing only
  • Be aware of high-touch points (trail access gates, parking machines, etc. – use hand sanitizer or gloves)
  • Keep dogs on leash
  • Pack-in, pack-out trash, including dog poop bags (there is limited trash collection during COVID-19)
  • Bring water, hand sanitizers, and use restrooms at home before you come (bathrooms and water fountains are closed to prevent the spread of COVID-19)
  • Park properly and safely (parking restrictions will be enforced during COVID-19)


Contra Costa Water District 

CCWD has dedicated employees working 24/7 to deliver safe and reliable water to the families and businesses that we serve. All public offices are closed to public traffic but can be reached by phone or online. For updates: https://www.ccwater.com/1049/Coronavirus


East Bay Municipal Utility District- EBMUD

EBMUD will not disconnect customers’ water service due to billing/payment issues during this health emergency. They are also working for safe water delivery. For updates: https://www.ebmud.com/water/about-your-water/water-quality/coronavirus/

PG&E

We have implemented a series of billing and service modifications to support customers who have been impacted by the pandemic:

1. Suspending service disconnections for non-payment and waiving security deposits;

2. Implementing flexible payment plan options; and

3. Providing additional support for low-income and medical baseline customers. · Go to pge.com/covid19consumerprotections to learn more about our support for customers during these difficult times.

Republic Services

Their front office at our Pacheco location is temporarily closed to the public

Payment drop-off is still available here through our mail slot, or customers can call our local Customer Service number for assistance with online bill pay and other payment methods.

After this week, we will be suspending their bulky Pick-Up and On-Call Clean-Up programs.

This includes e-waste, appliances, furniture, and other materials that do not fit in a customer’s regular cart.

They are trying to reduce our drivers’ exposure and direct contact with items

Regular garbage, recycle, and organics pickups will continue as normal, and our local Customer Service center can still be reached every weekday at 925-685-4711.


Mount Diablo Resource and Recovery

During this time, there will be no interruption in services.

For the safety of our drivers, we are only picking up items in your cart until further notice.

Furthermore, in order to protect our employees and community, our offices are closed but we are accepting phone calls and payments through our dropbox at the office during normal business hours.

For more information call: (925) 682-9113 or by contacting CustomerSupport@mdrr.com