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1. What’s that thing hanging in my tree/lawn/garden?
2. How was my house selected?
3. What if I don’t want a trap placed in my yard?
4. How long will the trap be here? Will you place traps on my property every year?
5. Will the person who places the trap go into my fenced yard?
6. Do Pest Detection Specialists wear uniforms while placing and servicing traps?
7. Will I be charged for the trapping on my property?
8. Do I have to do anything with the trap?
9. When will the traps be checked?
10. What happens if you find a target insect?
11. Will the traps attract other insects?
12. Do the traps affect the fruit?
13. What should I do if I find your trap on the ground? Is it dangerous?
14. Aren’t insects an important part of nature?
15. What can I do to help the pest detection trapping program?

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1. How can I book a flight from Buchanan Field?
2. Is Buchanan Field close to Bay Area transportation?
3. How can I voice a concern or make a suggestion about improving Buchanan Field or Byron Airport?
4. What is Contra Costa County Airports doing to address aircraft noise?
5. Can't you tell the plane that is flying over my residence to go somewhere else?
6. What is the curfew for airplanes to arrive and depart at Buchanan Field?
7. There seems to be more and more noise coming from Buchanan Field. Have the number of flights increased recently?
8. How is Contra Costa County Airports marketing itself to remain competitive in the General Aviation airport market?
9. How can I report a pilot performing aerobatic maneuvers near residential developments? What is Airports staff doing to address this issue?
10. Are tours of Buchanan Field available to the public?
11. Can I reserve the Public Viewing Plaza for a private event?
12. If I rent space at Buchanan Field or Byron Airport, can I pay my bill online?
13. I am a pilot planning on flying to Buchanan Field. Where can I find information on Noise Abatement Procedures and preferred runways?
14. Is flight training available at the County Airports?
15. What types of fuel are available at Buchanan Field and Byron Airports?
16. If there is no vacancy for hangars, why aren’t Buchanan Field and Byron Airport building more hangar space?
17. Is skydiving available at Buchanan Field or Byron Airports?
18. Where can I find information and rules regarding unmanned aircraft systems/drones?

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1. What are the benefits of adopting an all-electric new construction ordinance?
2. What building types would the ordinance apply to?
3. What is an all-electric building?
4. Do all-electric buildings cost more?
5. Is Contra Costa County the only jurisdiction that’s adopted an all-electric building ordinance like this?
6. Is there enough electricity supply to support new all-electric buildings?
7. Won’t all-electric buildings be more vulnerable to Public Safety Power Shutoff (PSPS) events?

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1. I am currently filing for a building permit. How does it affect my building project?
2. Does this ordinance apply to building remodel activities?
3. Is my project subject to the all-electric ordinance requirement if my project has both retail and restaurant uses proposed?
4. My project is proposing to include emergency backup power. Is the backup power required to be all-electric?
5. Am I allowed to include solar/thermal heating features in my project?
6. Are there exemptions to the All-Electric Building Ordinance?
7. My project proposal includes a pool. Does the pool need to be all-electric?

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1. What number do I call for information on...?
2. How do I make a complaint?
3. Foreclosure and pets . . . what can I do?
4. What will a dog license cost me?
5. Where are the Animal Services shelters located?
6. What are your hours?
7. I am a senior citizen. Am I eligible for a reduced dog license fee?
8. Where can I find out about dangerous animal laws?
9. Does my dog always have to be on a leash?
10. Where can I get information on animal laws in Contra Costa County.
11. How do I report abuse or neglect of an animal?
12. Who do I call about injured wildlife?
13. How do I get rid of wild turkeys in my yard?
14. How much does it cost to adopt an animal?
15. What are the requirements to adopt an animal?
16. What forms of payment are acceptable?
17. Why does my animal have to be altered and microchipped at adoption?
18. Do you have low-income vet care?
19. West Nile Virus - how do I report a dead bird or squirrel?
20. Skunks are living in my yard. . . how do I get rid of them?

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1. How can I obtain a list of properties to be offered at the tax sale?
2. How do I find or see a property I'd like to bid on at the tax sale?
3. Is a tax sale publicly advertised?
4. How do I enroll in a tax sale?
5. Can I mail in or submit a sealed bid for a property in the public auction sale?
6. Can I obtain a property available at the public auction tax sale by paying the delinquent taxes thereon prior to the tentative tax sale date?
7. What guarantees do I have that the property is in good condition and can be used for my purposes?
8. Do all properties with an address have a home on them?
9. How soon can I take possession of a property after my purchase at the tax sale?
10. How is the minimum bid on a tax sale property determined?
11. When does the right of redemption on a tax-defaulted parcel subject to the power to sell cease?
12. How soon may I begin improvement of the property after my purchase?
13. What happens to the properties that do not sell at the auction? Can tax sale properties be purchased directly from the County?
14. What are the conditions of payment for property at the Tax Sale?
15. Do liens or encumbrances on Tax Sale properties transfer to the new owner through a Tax sale property purchase?
16. How can I determine what use I can make of a Tax Sale property before I purchase it?
17. How do I obtain information on Tax Lien Certificate Sales?
18. How can I get parcel maps of the properties?
19. How will the title in the deed to the purchaser be vested?
20. Are properties sold at auction on an "AS IS" basis?

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1. How do I withdraw my application?
2. Can I choose my hearing date?
3. Does an Assessment Appeal hearing guarantee that my taxes will go down?
4. Do I have to return the Notice that I will appear at the hearing?
5. My property value has declined during the past few years. What should I do?
6. My taxes are too high and I can’t pay them. What should I do?

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1. My property value was reduced under Proposition 8. Now the Assessment has increased. Why?
2. What is a Supplemental Assessment?
3. What about NEW CONSTRUCTION reappraisals?
4. Is property assessed at the price paid?
5. Are there special programs available for Senior Citizens?
6. Is there a Builder's Exclusion?
7. I am over 55 and wish to move to a smaller home. Will my taxes go up?
8. What is the Williamson Act (Ag Preserve)?
9. When is Real Estate reappraised?
10. If I have an addition to my home, will you reappraise the entire property?
11. If I do the work myself, will I only be assessed on the cost of the materials?
12. Are mobile homes subject to property taxes?
13. When can I appeal my assessed value?
14. What and when is a lien date?
15. Why are my neighbor's and my tax bills different when the houses are the same?
16. What happens if I don't pay these taxes?
17. How do you calculate taxes?

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1. When do I need a permit?
2. Where are the Building Permit Offices located?
3. Who may obtain a building permit?
4. How long does it take to get a permit?
5. How can a permit be obtained for a water heater that was replaced over the weekend, due to an emergency?
6. How do I get building records / plans for my residence?

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1. Who is required to have a license?
2. How much will the Business License cost?
3. What is required to obtain a Business License?
4. What businesses are exempt from having a business license?
5. Do State Licensed contractors need a Business License too?
6. How do I apply?
7. What must be filed with the application?
8. What if I don't get a Business License?
9. What if I have more than one place of business in the unincorporated area of the County?
10. What if my business is transient or temporary?
11. How long is this license good for?
12. Will the County notify me when to renew my license?
13. How do I close my Business License?

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1. What channel is CCTV?
2. What channel is CCTV on the Dish Network and Direct TV?
3. I missed a program. Will it air again?
4. When can I watch the Board of Supervisor meeting?
5. How can I get a DVD of an event that Contra Costa Television taped?
6. Do you give tours?
7. I thought I reached Comcast? I have a problem with my cable / internet.
8. How are cable television franchise fees used?
9. What are PEG channels?
10. Who can use PEG channels?

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1. Where can I get a Birth/Death/Marriage Certificate?
2. How do I file a claim against the County?

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1. What is the procedure for follow-up on possible code violations?
2. How do I notify the County about a possible code violation?
3. What should I do if I receive a “Courtesy Letter” or a “Notice to Comply”?
4. How do I contact the Code Enforcement Division?
5. What penalties result from code violations?
6. What is a Notice to Comply (NTC) fee?
7. My neighbor’s yard is over grown and unkempt. Can Code Enforcement do something about it?
8. I’m thinking about buying a portable canopy structure to cover my car in my driveway. Are these allowed?
9. I need additional living space and can’t afford to construct an addition. Can I just convert my garage into living space?
10. Can my neighbor park his R.V. or boat in the driveway?
11. My neighbor leaves their garbage cans in front of their house for several days after service pick up. Can anything be done about this?
12. What are the construction working hours in a residential neighborhood?
13. If I see someone dumping garbage on private or public property, what should I do?
14. Where do I go to complain about graffiti on public or private property?
15. Where do I report inoperable or abandoned vehicles on public streets and/or private property?
16. Do I need a permit to cut down a tree?
17. Do I need a permit to build a storage shed?
18. The building next door abandoned and people come and go at all hours of the day. To whom do I report this?
19. My neighbor has chickens, horses and/or goats. Can they be in this neighborhood?
20. My neighbor has a pool and the fence on his property has fallen down. Is he required to put it back up?
21. My tenant is responsible for a violation on the property. I’m just the landlord and can’t control how my tenant lives. Can I be held liable?
22. My building is substandard and my landlord will not make the corrections. Can you help me?

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1. How do I apply for a job as an attorney with the County Counsel’s Office?
2. Can I get free legal advice from the County Counsel?
3. I have suffered a personal injury or property damage that I believe was caused by the County or one of its employees. How do I go about collecting for my damages?
4. Can I talk to Mary Ann McNett Mason? I think she is the person working on my matter.
5. Who can "Accept Service"?

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1. Does the County Surveyor’s Office perform surveys for the general public?
2. My neighbor and I have a dispute about the location of our fence; what is the process for involving a resolution of this issue by the County Surveyor?
3. My neighbor informed that I am encroaching on his property, what do I do?
4. Do you have maps and other records available online?
5. Can you give me information about all of the easements that cross my property?
6. What are the Public Counter hours of service? Phone number? Location?
7. I am a land surveyor with a project in Contra Costa County. Will you do the research I need and send it (fax it, e-mail it) to me?
8. I am a land surveyor with a project in Contra Costa County. Where are the checklist for filing Maps, and what are the fees associated with map submittals?
9. Do you issue tract and parcel map numbers?

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1. Where can I get recorded documents, such as birth, death or marriage certificates, or deeds and liens?
2. How do I get copies of court records?
3. How do I report abuse or neglect of an animal?
4. How do I find out if someone is in custody?
5. Where can I get a building permit, or find out information about development services?
6. What is required to obtain a business license?
7. How can I sign up for Medi-Cal or food stamps?
8. Where can I find property tax information?

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1. The Final Environmental Impact Report for the Martinez Refinery Renewable Fuels Project
2. The Final Environmental Impact Report for the Rodeo Refinery Renewable Fuels Project is available and will be heard at the County Planning Commission on March 30, 2022

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1. Does the County offer a Small Business Enterprise program?
2. How do I file a discrimination complaint?
3. What are your contracting opportunities?
4. Does the County offer Outreach Contracting Programs?
5. Does the County use an online bidding program?
6. Does the County offer Disadvantaged Business Enterprise (DBE) Programs?
7. How do I request reasonable workplace accommodations?
8. How can I learn more about Accessibility to County services, programs and facilities?
9. How do I learn about County Purchasing opportunities?
10. How do I bid on Consulting Contracts?
11. How do I bid on Construction Contracts?

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1. If I give property to my children or grandchildren, will it be reassessed?
2. Will a Change In Ownership affect my Property Taxes?
3. What are Examples of Tax-Exempted Properties?
4. Is there tax relief for Disabled Veterans?
5. What is a Homeowner's Exemption?
6. How do I qualify for a Homeowners' Exemption?
7. What sorts of properties can qualify for the Homeowners' Exemption?
8. How do I get a Homeowner's Exemption?
9. What is the filing period for the Homeowner's Exemption on the annual secured property tax bill?
10. What is the filing period for the Homeowners Exemption on my Supplemental Assessment?
11. Would an extended stay in a convalescent hospital jeopardize eligibility for the Homeowners' Exemption?
12. What requirements need to be met to qualify for temporary tax reduction?
13. Do boats and airplanes qualify if they were also damaged by the disaster?
14. After my property is rebuilt or repaired, will my property taxes be increased?
15. How is the value of my new replacement property calculated?
16. If my property was severely damaged / destroyed by a calamity but no declaration of disaster was issued by the governor, would I still be able to transfer my old base year value?
17. What if the market value of my replacement property actually turns out to be LESS than the factored Prop 13 value of my original property?
18. Can I transfer the base year value of my severely damaged / destroyed property to another county?
19. Do I have to purchase an already complete replacement property or can I buy land and build a replacement structure on it?

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1. What positions are currently available?
2. Can I apply online?
3. Can I use one online application for multiple jobs?
4. What if I do not have a computer?
5. What if I don't have email?
6. What will I need to complete an application on-line?
7. What does it mean when an exam is “Continuous file”, “Open”, or “Promotional”?
8. I’ve been looking for the County to recruit for the position I want, and it never seems to be posted, while other jobs seem to be posted over and over. What determines how often a recruitment is held?
9. Why is it important for me to read the entire Job Announcement?
10. A job posting is listed as represented. What does that mean?
11. I saw a job announcement and think I’m qualified, but I’m not sure. What should I do?
12. What does it mean when a job announcement states that upper division coursework is required?
13. Will I have to submit my college transcripts or copies of my degrees/licenses?
14. I submitted an application for a job and/or I’m a current employee, and I previously submitted documentation, do I need to resubmit my information?
15. I am interested in applying for a job on-line and have not previously. How do I create an on-line application and apply for a job?
16. When I open my browser to GovernmentJobs.com I get a message that says “Warning! Your browser doesn’t meet technical requirements..." Will I still be able to complete an on-line application?
17. I applied on-line, how do I submit additional information?
18. My resume includes all the information you should need. Can I just submit my resume and a cover letter to apply for a job?
19. What are the most common reasons why an applicant may get a ‘Rejection’ notice?
20. I qualified for a position in the past but now I don’t qualify. How can that be?
21. The job announcement refers to an “eligibility list”; what is that?
22. How can I change my personal information?
23. Can I waive an interview with a department?
24. How will I be informed of the results of a hiring interview?

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1. How often does Catastrophic Committee meet?
2. When can I change health plans?

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1. What kind of rehabilitation work can NPP provide?
2. How much money can I receive, where does it come from, and when must I pay it back?
3. Who performs the rehabilitation?
4. Who decides what work will be performed?
5. Is this a secured loan?
6. What are the requirements for contractors looking to bid on rehabilitation projects?
7. What constitutes a “household”?
8. What does the term “owner-occupant” mean?
9. Is a credit check required?
10. What if I’m going through a bankruptcy?

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1. Trash Pickup?

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1. How high can I build my fence and/or retaining wall?
2. Do my neighbors need a tree permit to remove a tree? When do they need a permit and what is the process and timeline involved?
3. How do I start a Home Occupation?
4. What can be built or done to my property?
5. Where can I get a copy of the parcel map?
6. What type of structures do not require a permit?
7. How long does the permit process take?
8. Where can I obtain information on gas, water, or sanitation lines on my property?
9. What is green building and where can I find more information about green homes?
10. When is a permit required from Building Inspection?

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1. How does my incarceration or being on probation effect my voting eligibility?
2. I was convicted of an offense and want to have it dismissed and/or reduced to a misdemeanor. How do I do this?
3. I want to visit my son in Juvenile Hall. When can I see him?
4. How do I get my juvenile record sealed?
5. My teenage child is beyond my control. She / he will not go to school, refuses to obey me, leaves and comes home whenever s/he pleases and refuses to tell me where s/he goes. Can probation help me?
6. My partner has threatened to hurt me and my family. What can I do?

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1. What is Proposition 47?
2. Can I get my felony reduced to a misdemeanor?
3. Who can’t have their cases reduced from felonies to misdemeanors?
4. Can I have my felony conviction reduced to a misdemeanor even if it is not a recent felony conviction?
5. Will there be a court hearing?
6. If I’m in jail and my case is reduced from a felony to a misdemeanor, will I get out of jail?
7. If I’m in prison and my case is reduced from a felony to a misdemeanor, will I get out of prison?
8. If my case is reduced from a felony to a misdemeanor, will I be on probation or parole when I am released from jail or prison?
9. If my case is reduced to a misdemeanor, will I still have to pay restitution?
10. If my felony is reduced to a misdemeanor, can I vote?
11. If my felony is reduced to a misdemeanor, what should I put on a job, school, licensing, or military application if there is a question about whether I have a felony conviction?
12. How does a reduction from a felony to a misdemeanor change benefits like student financial aid or HUD housing?
13. If I do not have any felonies on my record, can I serve on jury duty?
14. If I have my felony cases reduced to misdemeanors, can I have a gun?
15. I have questions about my cases and Proposition 47. Whom can I call for help?

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1. Do I have to be eligible for work-study to paid for working in your department?
2. Do you allow law students to split their summer between your Department and another firm?
3. Do you hire first year law students?
4. What types of assignments do your law clerks work on?
5. Will I be working for one specific attorney?
6. Is there training for law clerks?
7. Who should I contact about employment as a law clerk?
8. When should I apply?

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1. What should I do if I am arrested or I believe I am under suspicion in a police investigation?
2. What is a public defender?
3. What kinds of cases does the Office of Public Defender handle?
4. What will it cost to be represented by a public defender?
5. How do I get copies of my police reports?
6. What happens at my first court appearance?
7. Can I get a public defender to represent me in a civil, family law, or immigration case?

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1. Can Public Works fix my streetlight?
2. Can the County remove a fallen tree in the creek behind my property?
3. Can the County Surveyor help resolve a dispute with my neighbor about the location of our fence?
4. Can we have a stop sign to control speeding?
5. Can you give me information about all of the easements that cross my property?

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1. Does the County Surveyor's Office perform surveys for the general public?
2. Do you have maps and other records available online?
3. Do you have the flow rate at a specific location on a creek?
4. Do you issue tract and parcel map numbers?
5. Does the Flood Control District provide sand bags?

The Flood Control District does not provide sand bags to private property owners. Often, in times of emergencies, the County may provide sandbags during significant storm events to residents in the unincorporated county.

There are, however, locations throughout the County where residents may go to fill their own sandbags. Please note that you will need to bring a shovel, but the bags and sand are available for free. For more information on this, please visit the County's webpage for sandbag locations.

If you live in a City, contact your City Public Works Department for information and/or assistance in preparation for conditions requiring their use.

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1. How do I obtain GIS information?
2. How are Area of Benefit (AOB) fees determined?
3. How do I become a vendor?
4. How do I calculate the Flood Control flow data point? Do I need to know the post development design flows for my project?
5. How do I contact an inspector?
6. How do I determine the 25-year 24-hour storm depth?
7. How do I find out how much my Area of Benefit (AOB) fees will be for my project?
8. How do I get a vesting tentative map for my development project?
9. How do I get an encroachment permit?
10. How do I get permission for my contractor and I to temporarily use land owned by the County or Flood Control District?
11. How do I obtain a title report on my property?
12. How do I report hazardous material spills or dumping?
13. How do I report debris in creeks?
14. How do I report debris on private property or a vacant lot?
15. How do I report the lack of garbage services?
16. How do I report unresolved garbage/recycling collection company complaints?
17. How do I record a final map?
18. How do I report a train that appears to be stuck and blocking a railroad crossing for an extended period of time?

Blocked crossings occur when stopped trains impede the flow of motor vehicle or pedestrian traffic at railroad tracks for extended periods of time.  Blocked crossings pose potential safety risks, specifically in locations where trains routinely hinder roadway and pedestrian movement for extended periods.  In these cases, frustrated drivers seeking to avoid extended delays may attempt to clear the crossing before a train arrives, and pedestrians may be tempted to crawl between stopped railcars.  Further, blocked crossings can have detrimental effects on quality of life, making people late for work, school, and appointments and possibly contributing to roadway congestion.  Currently, there are approximately 130,000 public highway/rail grade crossings in the United States.

If you are experiencing an blocked crossing for an extended period visit the Federal Railroad Administration website to report it.

19. How do I transfer title to my child or another person?
20. How will I know which number is the streetlight pole number?

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1. What are Area of Benefit (AOB) funds used for?
2. What are Best Management Practices (BMPs)?
3. What are Pollutants of Concern (POCs)?
4. What are the Public Works Counter hours of service, phone numbers, and location?
5. What can property owners do to help the County's maintenance efforts of private trees and other vegetation?
6. What can property owners do to prevent fallen leaves from creating blockages in the drainage system?
7. What do I do if my neighbor informed me that I am encroaching on his property?
8. What information should I provide when reporting a streetlight outage?
9. What is a cape seal?
10. What is a chip seal?

The County Public Works Department Maintenance crews perform two types of chip seal:

•    A single chip seal involves spraying liquid asphalt on the pavement followed by the spreading of a layer of small aggregate (chips) that is embedded into the oil.

•    A double-chip seal is a single chip seal with a second application (layer) of liquid asphalt and small aggregate.  

Single and double-chip seals are typically used on arterial and collector roads that have a significant amount of wear and high traffic volume. Schedule information regarding the chip seal application can be obtained by calling the Public Works Department Maintenance Division at (925) 313-7000, or you can visit our Pavement Management Program page.

            
11. What is a micro-surface seal?
12. What is a slurry seal?
13. What is a traffic Area of Benefit (AOB)?
14. What is a Watershed?
15. What is an illicit discharge and who do I call to report it?
16. What is an NOI and what permits does it cover?
17. What is C.3?
18. What is IPM and what are some ways I can try it?
19. What is NPDES and who oversees it?
20. What is the Adopt-A-Road Program?
21. What is the basis of the Area of Benefit (AOB) Program?

The Area of Benefit (AOB) Program is based on the following government codes:

  1. California Government Code Section 66000-66025 (Mitigation Fee Act)
  2. California Government Code Section 66484 (Subdivision Map Act)
  3. Title 9 Division 913 of the Contra Costa County Ordinance Code
22. What is the construction work occurring on a County Road or Flood Control Facility?
23. What is the CRIPP?
24. What is the County's responsibility in maintaining private drainage systems?

Contra Costa County has 31 major watersheds and sub-watersheds containing more than 1,300 miles of creeks and drainages. Of that total, the County maintains approximately 75 miles of improved creeks and drainages. The rest is the responsibility of private property owners.

The County maintains only those drainage facilities required as a condition of development constructed to standards applicable at the time of construction and located in an easement or other land right accepted by the County. Creek maintenance is the responsibility of the owner whose property abuts a creek.

When the creek area is not properly maintained, the resulting obstructions can lead to increased flooding, changes in the course of the creek, and increased erosion on the obstructed property and/or downstream properties. See Division 1010 of the Title 10 County Ordinance Code for more information on. The Public Works Department recommends the following guidelines on private creek maintenance (PDF).

25. What is the design storm for my project?
26. What is the difference between a Stormwater Pollution Prevention Plan (SWPPP) and a Stormwater Control Plan (SWCP)?
27. What is the difference between point source and non-point source?
28. What is the difference between the County Watershed Program and the Contra Costa Clean Water Program?
29. What is the difference between the storm drain system and the sanitary sewer?
30. What is the drainage easement across my property? Can I build on it? What can I do on it?
  1. Easements provide the Public Works Department and Flood Control District with land rights for construction, reconstruction, maintaining and accessing its drainage facilities and for other related purposes. Some access easements are not used regularly but must be kept clear for potential future use. An easement allows the property owner use of the property as long as it does not interfere with easement rights.
  2. No permanent structures or encroachments will be permitted or constructed within or over any drainage easement. This includes, but is not limited to:
  • fill slopes
  • retaining walls
  • fencing
  • sheds
  • landscaping
           Any such obstructions will be removed as necessary for maintenance and access purposes and will not be repaired or replaced (Title 0; 914-14.010).

31. What is the Public Works Budget?
32. What projects are upcoming or currently advertised?
33. What should I do if I see someone dumping garbage on private or public property?

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1. When should I expect my check?
2. When and how are Area of Benefit (AOB) fee rates adjusted?
3. When and how are Area of Benefit (AOB) fees collected?
4. When are Area of Benefit (AOB) fee credits granted?
5. When are Area of Benefit (AOB) fee waivers granted?
6. When do I need an encroachment permit and where do I get one?

An encroachment permit is needed for any work within County Road or Flood Control Right of Way.  Visit the Permit Portal for information about permits and permitting or email the Application and Permit Center.

7. When does the County perform its surface treatment work?
8. When does the County sweep the streets?
9. When is my street swept?

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1. Where are the checklists for filing maps and what are the fees associated with map submittals?
2. Where can I find your design standards?
3. Where can I find the current Area of Benefit (AOB) Fee Schedule?
4. Where can I get the Contra Costa County Standard Plans?
5. Where do I apply for a permit to do construction on my property?

Contact the Application & Permit Center at (925) 674-7200 or visit the Permit Portal for information. They will assist you in determining which permits you need for your project. 

            Your Project and the Public Works Department (PDF)             

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1. Who do I contact if a streetlight is our or blinking?
2. Who do I contact if I have flooding on my street?
3. Who do I contact if I have questions about the road surface treatment work?
4. Who do I contact if I think I am eligible for an Area of Benefit (AOB) fee waiver or credit?
5. Who do I contact if I want to report illegal dumping?

To report Illegal Dumping, please call the Contra Costa Clean Water Program hotline at 1 (800) NO-DUMPING or 1 (800) 663-8674.

The following are some useful links:
To report active illegal dumping, please call Sheriff Dispatch at (925) 646-2441.            
6. Who do I contact to determine if I need a permit for work on my house, street or creek?
7. Who do I contact to report a graffiti on public or private property?
8. Who do I contact to report a pothole?
9. Who is responsible for mitigating sidewalk tripping hazards?

Tripping hazards that are identified are documented, and, in accordance with the California Streets and Highways Code (PDF), property owners are given notice requesting that they replace the damaged sidewalk fronting their property. In addition, property owners are notified that County Ordinance 2008-24 (PDF) heightens the liability on the property owner if a member of the public is injured as a result of the property owner’s failure to maintain the sidewalk in a safe condition.

For more answers to frequently asked questions regarding sidewalk repairs, refer to our "Sidewalk Repair FAQ (PDF)".

            
10. Who pays Area of Benefit (AOB) fees?

Anyone who develops property and adds additional vehicle trips to the road network is subject to AOB fees. This includes, but is not limited to property owners, residential developers, commercial developers, and industrial developers.

What are some of the possible fee categories?

  • Single Family Residential
  • Multi Family Residential
  • Office
  • Industrial
  • Light Industrial
  • Commercial
  • Other Uses (As determined per Peak Hour Trip generation)

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1. Why can’t I throw my grass clippings in the creek?
2. Why do I need a permit to work in the creek?
3. Why do they spray oil on the road before they place the asphalt during a road surface treatment?
4. Why do I not see construction activity associated with the road surface treatment when I drive by?
5. Why does the County not maintain the culvert/ditch behind my house?

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1. Will I still have access to my driveway during the road surface treatment work?
2. Will traffic be severely disrupted due to the road surface treatment work?
3. Will you do research for land surveyors and send it (fax, email) to them?

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1. What materials can I recycle or reuse locally?
2. What can I put in my recycling bin / cart at home?

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1. What will happen if I do not pay my annual Secured taxes on time?
2. What is the amount required to redeem tax-defaulted property?
3. What happens if I fail to pay my Redemption taxes?
4. Can I redeem one defaulted year separately from other years?
5. What happens if I cannot pay the full redemption amount?
6. Who may apply for the Installment Plan of Redemption?
7. How do I start installment plan of redemption?
8. Is there a fee to apply for the installment plan?
9. When may I start a payment plan?
10. How often will I be required to make payments on the installment plan?
11. Does interest continue to accrue while participating in the installment plan?
12. If my installment plan defaults, may I start another one?
13. Do my installment payments cover my current annual taxes?
14. If I'm in foreclosure, who is responsible for the tax bill?

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1. What is Redistricting?
2. Who is responsible for deciding the new supervisorial district boundaries?
3. Why does redistricting matter to me?
4. What do the current Supervisorial districts look like?
5. What criteria will the County Board use when drawing district lines?
6. How will the public be notified about redistricting?
7. How can I get involved?
8. Can I submit my own draft map?
9. Do I have to submit a completed map?
10. Can I submit more than one map?
11. What happens to draft maps submitted by the public?
12. What are Communities of Interest (COI)?
13. How can I submit a Community of Interest for consideration?
14. How can I contact the County about redistricting?
15. What do the acronyms and categories mean on the demographic sheets?
16. Where can I learn more about redistricting?
17. What if I do not speak English? // ¿Qué pasa si no hablo inglés?

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1. ¿QUÉ ES LA RESTRUCTURACIÓN DISTRITAL?
2. ¿QUIÉN TIENE LA RESPONSABILIDAD DE DECIDIR CUÁLES LOS NUEVOS LÍMITES DE LOS DISTRITOS DE SUPERVISIÓN?
3. ¿POR QUÉ LA RESTRUCTURACIÓN DISTRITAL ES IMPORTANTE PARA MÍ?
4. ¿CÓMO SON LOS DISTRITOS DE SUPERVISIÓN ACTUALES?
5. ¿QUÉ CRITERIOS SEGUIRÁ EL CONSEJO DE SUPERVISORES DEL CONDADO AL TRAZAR LAS LÍNEAS DISTRITALES?
6. ¿CÓMO SE NOTIFICARÁ AL PÚBLICO SOBRE LA RESTRUCTURACIÓN DISTRITAL?
7. ¿CÓMO PUEDO PARTICIPAR?
8. ¿PUEDO PRESENTAR MI PROPIO BORRADOR DE MAPA?
9. ¿NECESITO ENVIAR UN MAPA COMPLETO?
10. ¿PUEDO PRESENTAR MÁS DE UN MAPA?
11. ¿QUÉ PASA CON LOS BORRADORES DE MAPAS ENVIADOS POR EL PÚBLICO?
12. ¿QUÉ SON LAS COMUNIDADES DE INTERÉS (COI)?
13. ¿CÓMO PUEDO ENVIAR UNA COMUNIDAD DE INTERÉS PARA SU CONSIDERACIÓN?
14. ¿CÓMO PUEDO CONTACTAR AL CONTADO CON RESPECTO A LA RESTRUCTURACIÓN DISTRITAL?
15. ¿QUÉ SIGNIFICAN LAS SIGLAS Y LAS CATEGORÍAS DE LAS HOJAS DEMOGRÁFICAS?
16. ¿DÓNDE PUEDO OBTENER MÁS INFORMACIÓN SOBRE LA RESTRUCTURACIÓN DISTRITAL EN GENERAL?
17. ¿QUÉ PASA SI NO HABLO INGLÉS?

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1. What is an e-Bill?
2. What are the advantages of receiving an e-Bill?
3. How can I sign-up for e-Billing?
4. Do I have to pay a fee for e-Billing?
5. If I enroll in e-Billing, will I continue to receive a paper bill in the mail?
6. I just signed up for e-billing, what happens next?
7. How do I know that I have an e-Bill to pay?
8. I keep records of my paper bills. Can I save copies of my e-Bill?
9. Can I still pay my bill by mail if I receive an electronic bill?
10. Are there other payment options for paying my e-Bill?
11. My e-mail address has changed. How do I redirect my Secured Tax e-notifications to my new address?
12. I have forgotten my user name and/or password. What should I do?
13. Can I switch back to paper bills in the future?
14. Do I have to sign up for e-billing to access my account information online or to pay my bill online?
15. I am on e-billing, but I didn’t receive an e-mail telling me my bill is ready. Why not?
16. Can I have notifications sent to multiple e-mail addresses?
17. I didn’t sign up for e-billing, but I received notice on my tax bill that I did. Why?

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1. As a new owner, what do I need to know?
2. What is a Secured tax bill?
3. Are there any exemption programs for Secured taxes?
4. Do I have recourse if I think the assessed value of my property is too high?
5. Do I have the right to appeal the Assessor's Secured assessed value?
6. When are secured property tax bills mailed?
7. How do I change the mailing address on my tax bill?
8. What should I do if I don't receive a secured property tax bill?
9. When are secured property taxes due?
10. What is property tax postponement?
11. What happens if I don't pay my taxes on time?
12. Can I pay less than the amount due?
13. Is my lender paying this bill?
14. What are Special Assessments?
15. What is a Supplemental tax bill?
16. Who may apply for the Installment Plan of Redemption?
17. Is an installment plan available to pay my delinquent taxes?
18. Is there a fee to apply for the installment plan?
19. Does interest continue to accrue while participating in the installment plan?
20. What happens if I do not keep my plan current or up to date?
21. If I don't pay my taxes, when would you sell my house?

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1. How do I go about getting a copy of my crime report? What does it cost?
2. My child is under 18 years old and was involved in a crime. How can I obtain a copy of the crime report?
3. How does my restraining order get recorded?
4. How can I find out if I have a warrant for my arrest?
5. How do I find out if someone is in custody?
6. How can I find out about my arrest record after I have been released?

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1. What is Senate Bill 205 about?
2. What is the purpose of SB 205?
3. When was SB 205 signed into law?
4. Where can I find the full text and additional information about the law?
5. What does SB 205 require?
6. Does SB 205 impact all businesses?
7. What SIC codes are impacted by SB 205?
8. How do I find my SIC code to determine if I am impacted by SB 205?
9. What if my business has more than one SIC code?
10. My business falls under the regulated SIC codes, and I have a stormwater permit... so, what's next?
11. My business falls under the regulated SIC codes, and I DO NOT have a stormwater permit.. .so, what's next?
12. What if the city or county I am located in does not issue a business license?
13. Are there resources to help me learn more information about permit coverage?
14. How do I apply for coverage under the Industrial General Stormwater Permit?

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1. What is a supplemental tax bill?
2. How is a Supplemental assessment done?
3. Do I have the same right to appeal the Assessor's supplemental assessed value as I do the annual assessed value?
4. If I receive a supplemental tax bill, will I also receive an annual tax bill in the fall of each year?
5. If I pay my property taxes through an impound account (i.e., with my mortgage payment), will my lender get my supplemental tax bill?
6. What does the supplemental tax bill tell me?
7. What if I purchase a piece of property and then sell it again after a few months?
8. When I purchase property or complete construction at some point during the Fiscal Year, will I be taxed on the supplemental value for the entire Fiscal Year?
9. Is it possible to get more than one supplemental tax bill?
10. When do supplemental tax bills have to be paid?
11. If payment of the supplemental tax bill is not made before the delinquency date because of a misunderstanding between my lender and myself, may I have the penalties excused?
12. What happens if I fail to pay my supplemental tax bill?
13. Can delinquent supplemental taxes be paid on an installment plan?
14. Am I entitled to a homeowner's exemption on my supplemental tax bill?
15. Are other exemptions and assistance programs available that will help defray the amount of supplemental taxes due?

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1. How do I change my address?
2. If I don't pay my taxes, when will you sell my house?
3. How do I sign up to pay my bills online?
4. What is an Electronic Deposit Permit?
5. How can I find more information about an Electronic Deposit Permit?

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1. What is an unsecured property tax?
2. What type of property is assessed as an unsecured personal property tax bill?
3. When is the Unsecured Tax assessed?
4. What is the lien date?
5. What if I no longer own the property?
6. How are Unsecured Tax Amounts determined?
7. What period of time does an Unsecured tax bill cover?
8. What is the fiscal year?
9. How are Unsecured taxes issued?
10. When should I expect my Unsecured tax bill?
11. What should I do if I don't receive a tax bill?
12. When are unsecured property taxes due?
13. What if I don't pay my tax bill prior to delinquency?
14. What happens after I pay a delinquency, on which a lien has been placed?
15. Where do I mail my tax payment?
16. Can payments be postmarked on the deadline?
17. Is a private postage meter date the same as the United States Postal Service postmark?
18. May taxes be paid with a credit or debit card?
19. If I sell my Unsecured property before the fiscal year, am I still responsible for the Unsecured taxes?
20. What if I disagree with the tax bill?
21. Do I need to pay the tax bill while appealing or talking with the Assessor about a reduction in the value assessed?
22. What if my check is dishonored by the bank?
23. What is Unsecured Tax Four Plan?
24. If I don't pay my Unsecured tax bill, is there any action the Tax Collector can take?

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1. I have a VA Service Connected Disability rating. Can I go to the VA to be reevaluated and receive care for my Service Connected Health conditions?
2. What does your Veterans Service office do to help Veterans?
3. I'm a veteran, can I get dental work at the VA?
4. I believe that I have an Agent Orange related disease. Can I received Compensation for my condition?
5. I've heard about VA assistance with college for my kids. Is there such a program?
6. When I die, what benefits can my spouse apply for?
7. I cannot find my military discharge papers (DD-214) or Record of Separation from the Military. Can you help me obtain a replacement copy? And how long must I wait?

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1. What does the Weatherization program do?
2. What will the Weatherization program cost me?
3. What parts of Contra Costa County are eligible for this program?
4. How do I qualify for this program?
5. How do I get an application?
6. What documentation is required to complete an application?
7. Who does the testing and/or work in my home?
8. Can my landlord raise my rent because of these improvements?
9. I need assistance paying my PG&E bill. Can you help me?